FAQs

How long does it normally take to set-up/pack-down a bouncy castle?

Dependent on the surface you'd like it on, most standard inflatables can be set-up within 20 minutes, with larger inflatables taking anything up-to 40 minutes. Pack-down tends to be a little quicker but you should expect the same time allowance as the set-up for pack-down.
 

What if it rains on the day of my hire?

Our Wet-Weather Guarantee is offered with every castle hire meaning should it rain on the day of your hire, your completely covered. With most of our inflatables now featuring a rain cover, a light shower isn't going to cause that much of a problem. In the event of heavy rain / showers or strong winds, we do not charge for cancellations. To change or cancel a booking because of wet weather, all we kindly ask, is that you wait until at-least 1 day before your booking date before making your final decision.
 

What happens if it rains during my hire?

No-one can predict the weather or what's going to happen in a few hours after your castle is set-up. Light rain can be acceptable for most shower-covered inflatables but it's at your judgement what light rain is acceptable and what is not. In the event of heavy rain / showers or strong winds, we always recommend turning the power supply to the castle off and leaving the castle deflated until the weather conditions are back to normal. A full understanding of this will be given through our quick talk-through during set-up.
 

How long can I keep the bouncy castle?

Most of our hires are limited up-to 8 hours, however we can make some exceptions with plenty of notice prior to your hire. Most hires are delivered in the morning and collected late afternoon / early evening. We can offer over-night hire (see below) for an additional cost. We always aim to offer our clients a full days hire.
 

Can I keep the bouncy castle over-night?

We aim to please and with some of our castles, we are able to offer overnight hire (this comes at an additional cost of £30) with collection early next morning. This option is only available for those who choose to site their castle in a secure location such as a back garden with a lockable gate.
 

Do you offer last-minute bookings?

Yes, a vast majority of our clients tend to make an on-the-day booking (only recommended if your not fussed what castles are left to pick from) again dependent on the weather. If you've already picked the best castle that would suit you, early booking is not always essential but certainly recommended.
Last Minute Bookings are not entitled to Mid-Week Discounts as shown on the asset page. Bookings made with 24 hours of the delivery date are charge at normal price.

 

Do you offer on-the-day discounts?

On-the-day bookings are charged at price listed on our website. No discounts will be given for late bookings.
 

Can I have my bouncy castle on hard-standing?

Our Inflatables are only allowed on grassed areas and will not be used on hard surfaces unless hired for indoor use.
 

Are your bouncy castles suitable for adults as well as children?

A small selection of our castles are available for adults. You should be able to view what each castle is suitable for on their description pages at the bottom.
 

Do you take a deposit?

Yes, deposits are taken on all bookings to secure your chosen castle, time/date and selection duration. A booking is only 'confirmed' when a deposit of £20 has been accepted. All deposits taken are on a non-refundable term. Full details are available in our 'terms and conditions' tab above.
 

Ways to pay your deposit:

Via PayPal (over the internet)
Via email (internet connection required)
Via Bank Transfer (See 'Payment Ref' on Invoice)
Via Post (Not Recommended) - Must be sent with full details

 

I've booked a bouncy castle but haven't yet paid my deposit.

We offer a 3-day allowance period from the date you sent your booking request for a deposit to be taken/paid. It is the responsibility of the client to ensure this deposit reaches us within this time (although we normally make a notice phone call if a deposit hasn't been received within 2 days of the booking request date). Whilst no deposit has been received, your chosen bouncy castle is still available to other clients. We offer our castles on a first come first served basis (with a full deposit paid).
 

How do I book?

Checking availability is easy Call us direct on 07739759124 and we can do it over the phone or send us an email with your chosen castle and requested date and times and we'll get back to you.


What about Insurance?

We're fully insured and offer public liability insurance upto the value of £5m should an accidents occur that are our fault. We are responsible for the safe set-up of your bouncy castle inflatable and will ensure it is set-up to the correct safety standards as issued both by the BIHA, Leisure Insure and Manufacturers Installation Instructions.

Provided with the castle are safety mats, blower(s), pegs/weights, sandbags (if on concrete), ground sheet etc.
Once set-up, we'll walk you through everything we've done to make the inflatable hire safe and you'll be required to sign a declaration to say you now accept full responsibility for any and all users using the castle. You can also obtain you own day insurance from our recommended insurance company. 

http://www.leisureinsure.co.uk/
 

Can you provide your own supervision?

Yes, we can staff our castles at a cost of £10 per hour needed offering full supervision services.
 

Cancellations Policy:

Should you wish to cancel your bouncy castle hire and have paid a deposit already, unless it's due to wet-weather conditions (taken 1 day prior to the event), we are unable to refund any deposits. Verified bookings (with a deposit taken) means we've already turned away other clients wanting to book this castle. Deposits are transferable to another date though. If you've paid the full amount required and wish to cancel, we can refund the amount minus the deposit of £20. By booking with us, you agree to these terms
 

More questions?

We welcome any and all questions about any of our services at East Durham Entertainments. You can contact us directly on 07739759124